Bravo to American Airways for providing the surprise maximize for your staff members. And not cowering to the disgruntled passenger on todays La Guardia flight. Just because some attendents ended up cheerful and wished him an exceedingly Merry Christmas. Seriously ?? It’s about time we took back again our best wishes and grumpy people just continue to be from the planes and continue to keep their views to on their own.
What excellent is creating your displeasure to this so referred to as “purchaser service†if almost nothing is completed to handle the criticism.
I am emailing this comment for you making sure that AA could far better be able to really encourage staff members for being more courteous when points go Improper.Customer service could make this kind of variance for those utilizing your service.
The thing is a carefully connected illustration of this with American Airlines. I not long ago took a trip they usually never ever obtained me to my spot.
This practice isn't one American Airways should go on to practice as is dehumanizing and down correct inconsiderate of having to pay prospects. This expertise has entirely still left a nasty style in my mouth and it took from the great getaway I not long ago knowledgeable .
I’m incredibly dissatisfied that your Airline has interjected its small business inside a socio-political problem regarding the recent Bill signed into regulation by our Governor. What you've interpreted as “discrimination†in opposition to the LGBT Neighborhood is actually a bill making sure “equal rights†for all.
Latest flight from Austin to Ft Myers on which I had requested wheelchair assistance did not give any jetway assistance and Definitely almost nothing in Ft Myers from plane to baggage claim and NOONE to ask.
Worst working experience I’ve experienced in a very long time!!! Holiday turned costly….just Whenever your able to occur household to All your family members, your obtain a connect with stating your flight is canceled. Not delayed, not rerouted, just canceled.
Particularly let down re insufficient acknowledgment of any pain I encountered. Seems like a straightforward courtesy.
on oct,21 I was returning home from dallas tx to Greensboro n.c. on fligt aa3071 though on my assigned seat a cockaroach was within the entrance seat before me the person sitting down next to me saw it to we known as the fligt atendent and wouldn't come untell several requires her notice the brot a man to come back check an just mentioned its Okay and left we needed to journey the many way residence wanting to know where by that cockaroach was and had been did it go it had been an exceptionally discusting vacation but needed to acquire it back again home .
Upon arrival in Panama with flight AA959 among the 2 luggages, a Roncato luggage, ( pictures connected ) worth €189 arrived broken. I quickly went to the suitable Business office inside the airport, where by the one remark was they handed me a « examining Article Injury discover », which I enclose herewith. I used the following day looking for a brand new baggage and seeking to get in contact with your workplaces by way of the phone numbers indicated within the said doc with out, however, receiving any reply – the phone isn't answered and the road goes blank right after various minutes of ready, no matter which number I dial. I their explanation Hence carry on my vacation and upon my arrival in Miami airport for my return vacation (flight AA2198 on March 24) I again try to Get in touch with your Business within the airport, but the only suggestions they could give me was to situation a criticism by means of your site, which I'm now executing. In addition to the above mentioned, I do have One more – and probably a lot more critical – grievance. At some time of my reservation I paid an additional $88 ($forty four Each and every) for additional comfort seats. To my surprise, the seats turned out to be the normal – no added – seats.
I desired to vent my disappointment While using the baggage condition with the airline. Every little thing else was superior, nevertheless the way my baggage was handled would make me Imagine 2 times prior to reserving with AA once again. I was billed $twenty five Each individual way for a single bag, not being informed my bag may be carried on for no charge. To include insult to the $fifty charged, my bag was ruined on the outside upon becoming returned to me.
I just got off the phone with Connie Sanders within the DFW Office environment. I questioned for her title simply because she was so form and helpful to us. I have hardly ever encountered a person so helpful and caring. If all of your Reps may very well be like her you would have a beautiful airline.
I attempted contacting AA for restitution and been given a “form letter†apologizing for my knowledge.